Registration, Login and Verification Process

The platform follows Bangladesh gambling regulations and international licensing standards. You must meet certain conditions before creating an account. Failing to comply with these rules can result in account suspension or withdrawal delays.

1. Age Restriction: You must be 18 years or older to register. The platform may request proof of age during verification.
2. One Account Per Person: Each user is allowed one account. Creating multiple accounts using different contact details is prohibited and will result in account closure.
3. Accurate Personal Information: Provide your real name, date of birth, and address. This information must match the documents you submit during verification.
4. Valid Contact Details: Use a working phone number or email address. You’ll need access to this contact method to confirm your account and recover your password if needed.
5. Document Verification: Be ready to upload a government-issued ID and proof of address when requested. Verification is mandatory for withdrawals and may be required at any time.

New users receive a 100% deposit match bonus up to 12,000 BDT for casino games and a separate 100% bonus up to 12,000 BDT for sports betting. You can claim either bonus based on how you plan to use your account. Both offers are available to users who complete registration and make their first deposit.

The casino bonus applies to slots, table games, and live dealer games. The sports bonus can be used on pre-match and live betting markets. You must wager the bonus amount according to the requirements before you can withdraw any winnings.

Most registration problems are caused by incorrect details or technical errors. Here’s how to solve the most common issues.

• Problem: You don’t receive the confirmation code. | Solution: Check your spam folder if you registered with email. For SMS codes, wait a few minutes and request a new code. If the issue persists, contact support via live chat;
• Problem: The system says your phone number or email is already registered. | Solution: You may have created an account before. Use the password recovery option to regain access. If you’re certain you never registered, contact support to resolve the issue;
• Problem: The registration form won’t load or shows an error message. | Solution: Clear your browser cache or try a different browser. If you’re using the app, update it to the latest version. You can also try registering from a different device;
• Problem: Your details are rejected during registration. | Solution: Make sure your name, phone number, and date of birth are entered correctly. The format must match official records. If the problem continues, reach out to the support team for guidance;
• Problem: The website says registration is unavailable in your region. | Solution: This shouldn’t happen for Bangladesh users. Try disabling your VPN if you have one active, or contact support to confirm your location is eligible.

If you forget your password, you can reset it using your registered phone number or email address. The recovery process takes less than five minutes.

1. Open the login page and click the “Forgot Password” link below the password field.
2. Enter the phone number or email address you used during registration. The system will send a recovery code to your contact method.
3. Check your SMS or email inbox for the code. Enter it in the recovery form to verify your identity.
4. Create a new password and confirm it by typing it again. Choose a strong password with letters, numbers, and symbols.
5. Log in using your new password. Update your account settings to save the change permanently. If you don’t receive the recovery code, contact support for assistance.

You can close your account at any time if you decide to stop using the platform. This action is permanent and cannot be undone. Make sure to withdraw any remaining balance before you proceed.

1. Withdraw all funds from your account using your preferred payment method. Once the account is deleted, you won’t be able to access your balance or betting history.
2. Contact the support team via live chat or email. Request account deletion and provide your registered email address or phone number for identification.
3. The support team will confirm your request and ask for a reason. You can skip this step if you prefer not to share details.
4. Wait for confirmation. The account will be closed within 24 to 48 hours. You’ll receive an email notification once the process is complete.